Frequently Asked Questions

How can I play No Lost Potential Lottery?

Sign up to play No Lost Potential Lottery at our website or by calling our Customer Experience team on 020 3732 6359.

I signed up to play on the No Lost Potential Lottery website but I haven’t received a confirmation email yet. What should I do?

When you sign up to play through our website, we’ll send you a confirmation email containing important information about your subscription(s). If you do not receive this email within an hour of signing up, the first thing to do is to check the SPAM folder in your email. Sometimes emails from new contacts or businesses get filtered due to being mistakenly marked as SPAM. If you still do not receive the confirmation please give one of our staff members a call on 020 3732 6359. The next step to take is to add No Lost Potential Lottery to your, safe sender list. This just tells your email provider that you want to receive emails from us.

Why would No Lost Potential Lottery call me?

If missed a telephone call from No Lost Potential Lottery, there are a few reasons why we might have tried to reach you. If you are player, we would be calling to advise you of a prize win or to resolve an issue with payment or your subscription. If you have tried calling us with a query, or started to sign up to our website, then we might be calling you to offer assistance.

How can I raise a complaint with No Lost potential Lottery?

No Lost Potential’s Lottery complaints procedure aims to ensure that any given issue a player may have about the lottery is dealt with promptly and in confidence. The complaints procedure is without prejudice to players legal rights. You can email your complaints to

What does my ticket play for?

Your ticket plays for prizes every Saturday. You have the chance to win cash prizes, a new car, and a trip abroad.

How can I tell if I am a winner?

You can find out the results by: - Checking out the Lottery Results section on the No Lost Potential Lottery website - Calling us on ..................... Winners are notified by email, text message, mail or phone call depending on the prize you won. We recommend that players register an email address with us and keep their address and telephone details up to date, to ensure they can be notified of any prize wins. To update any of your contact details, please give our Customer Experience staff a call on .......................

When does my ticket play for prizes?

Prizes are announced every Saturday with No Lost Potential Lottery. You pay monthly for your ticket and when you are signed up and have made your first payment you will be informed of your first draw date. Draws take place every Saturday shortly after 7pm. Results can be found on our website.

How are winners selected?

Winners are randomly selected using No Lost Potentials draw generator. All draws are conducted in the presence of an independent adjudicator.

How much will my monthly payment be?

The monthly payment for one ticket (one subscription) is £8 per month. If you choose to play two subscriptions, the cost is £16 per month. For three subscriptions, you’ll pay £24 each month. For four subscriptions, the cost is £32 per month. There are no additional transaction fees.

When will my payments be taken?

You will have the choice to have your payment taken out on the 1st or 15th of every month. All subscriptions are paid a month in advance. After your payment has been collected on the specified date you have chosen, you will be entered into the Saturday draws thereafter.

How can I change my bank details?

If you need to change your bank details, please call us on 02037326359

How can I change my personal information?

- You can register updates to all your personal information by calling us on 02037326359 - You can also email requests of this type to If you are seeking any changes to your account, please note your full name, address and date of birth in your email. - You can also submit a request for these changes by post. Please write to the address below, stating what your previous details were and what you would like to change them to be to: No Lost Potential Lottery 11 Greenvale Road Eltham, London SE9 1PB All requests will receive written confirmation of receipt of changes made. Please note, it is not possible for players paying by Direct Debit to request changes in bank details by email or post. These updates must be discussed in a telephone call.

How can I change the number of tickets I play or cancel?

Our Customer Service team can make any changes to your subscription for you. If you wish to reduce your number of subscriptions, change your subscriptions or cancel completely, simply call us on 02037326359. Discussing changes in a telephone call allows us to obtain all the necessary information from you and we can confirm back to you that the change is in place and when your last draw date will be.

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020 3732 6359

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Players must be 16 years or older. Only available to play in England, Scotland and Wales. See Terms and Conditions.